Terms and Conditions
Please note, these Terms and Conditions are currently under review.
Who are we?
These terms and conditions are provided by TimeSquared Ltd (registered company number 10429971), House of Escapes Ltd (registered company number 10910473) and House of Games Ltd (registered company number 12338851) with registered offices at 22 Abbey Street, Nuneaton, Warwickshire CV11 5BT.
Henceforth, these companies are collectively referred to as “us,” “we” or “the companies” or as “TimeSquared Ltd”. You, as the customer, will be referred to as “you” from here on in. The “Escape the Room” games and other interactive experiences we offer are all covered by these terms and conditions and will be referred to as “the activity” regardless of which experience you are booking.
We can be contacted on 02477 921931 or emailed at firstname.lastname@example.org
Website and Security
If you are booking on behalf of a group, please ensure that you have the consent of all members of the party before making a booking and that all members of your party have read and agree to be bound by these terms and conditions. The person who signs the booking form or completes the booking online will be the “lead name” for the purposes of the booking. The lead name must be 18 years of age or over at the time of booking. The lead name is responsible for payment of the total booking price. The lead name must confirm that all the other members of the party agree to be bound by these terms and conditions, and provide accurate and full information to the remainder of the group in relation to the booking, including any subsequent changes.
A booking is made with us when you tell us that you would like to accept our quotation, you pay us for a booking, or when we issue you with a booking confirmation. We reserve the right to return your booking money and decline to issue a confirmation at our absolute discretion. A contract will exist between you and us when we issue a confirmation email to the lead name that will confirm the details of your booking. Upon receipt, if you believe that any details on the confirmation email are wrong you must advise us immediately as changes can only be made later at our discretion, and it may harm your rights if we are not notified of any inaccuracies.
Should any additional members of the group be added at a later date, it remains the responsibility of the lead name to ensure that any such members agree to be bound by these terms and conditions and are in receipt of all relevant information relating to the booking.
You are responsible for the accurate inputting of all information pertaining to your booking and mistakes made must be rectified at the time of booking by adjusting it online or calling us if you are unable to amend it. If you fail to inform us of any mistakes prior to your booking and it affects your ability to participate in the activity of your choice, we may at our discretion offer you an alternative, or be forced to cancel your game without refund.
At least one person from your group should have a booking confirmation email available on their device or printed to gain access to the building and your selected activity. Should you be arriving in multiple groups, please ensure each group arriving has a copy of the booking confirmation.
Gift Vouchers, Promotional Codes and Offers
Discounts, promotional codes and vouchers must be applied at the time of booking and cannot be applied retrospectively to an already confirmed booking.
Vouchers purchased via our website or received as gifts are valid for six months from the date of purchase (with the exception of vouchers for escape rooms not yet launched - please see the date on the voucher) and can only be redeemed online upon booking. If you wish to extend the life of a voucher, you should send requests to email@example.com including the voucher code. Vouchers are non-refundable and non-replaceable if lost or destroyed beyond recognition. Vouchers can only be used for a single transaction and any outstanding balance will not be refunded. Additional costs can be paid on top of the value of the voucher at the time of booking.
We reserve the right to withdraw or change the terms of an offer at any time.
Corporate and Invoice Bookings
When dealing with larger parties, events and corporate packages, we may offer you an invoice payment option for payment via BACS online transfer. The balance is due immediately, with the remainder due a minimum of 28 calendar days before your event date. The event cannot be confirmed without payment of the deposit. Should your booking be within 14 and 28 calendar days, payment will be required within 7 calendar days of the invoice date. Bookings within 14 days of the event date must be paid within 3 days, or immediately should the event be 5 days or less away.
In the case of unpaid debts, we reserve the right to claim statutory interest at 8% above the Bank of England reference rate in force on the date in accordance with the Late Payment of Commercial Debts Regulations 2013.
Under 18’s must be accompanied by an adult (18+ Years) during the experience. The adult must be a paying member of the group and the group size may not exceed the maximum number as advertised. We may offer the responsible adult the opportunity to chaperone as a non-playing member, but this is at the venue’s discretion and cannot be guaranteed. Under no circumstances are children allowed to be alone in the experience. The safety and wellbeing of all persons at our premises will be at the discretion of our staff. None of our escape rooms are suitable for under 10’s, some of our games have a minimum age requirement – please check this before booking the experience. Our board games hub is suitable for those aged 8+.
TimeSquared Ltd is not liable for any (personal or equipment) damages caused by not following the rules described before the event. Each player agrees to the Terms and Condition of the activity before entering the activity room.
Only re-sealable water bottles may be brought into escape rooms and no other food or drink.
For your safety, security and to facilitate operation of the activity, you will be monitored with visible and hidden cameras. Your image will be on film and in photographic imagery for the duration of your time on our premises and may be used for marketing purposes after your departure.
State of Customer Conduct
You must be in a fit state to enter the TimeSquared Ltd building, if you are not, we will not grant you entry or if you are already inside the building, you will be asked to leave. This includes but is not limited to; drunkenness, being in a state of confusion or under the influence of drugs, indecent or offensive dress, nudity, communicable illness, offensively poor personal hygiene, aggression or discrimination toward our staff or other customers, wearing or displaying hate-mongering or offensive paraphernalia. Swearing and blasphemy will not be tolerated.
Risk Assessments for each activity
These are available to download in PDF format on the website for escape rooms. As each activity requires participants to perform different tasks and challenges, each Risk Assessment is customised, and you should take care to download the correct document for each activity you are booking. For other risk assessments, please contact us directly.
Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only.
Any special requests must be advised to us at the time of booking. Although we will endeavour to meet any special requests, we regret that we cannot promise that any requests will be complied with unless we have specifically confirmed this in writing. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.
Disabilities and Medical
If you or any member of your party has any medical problem or disability which may affect the booking arrangements of that person, please tell us before you confirm your booking so we can advise as to the suitability of the chosen booking. In any case, you must give us full details at the time of the booking. We may require you to produce a doctor’s certificate certifying that you are fit to participate in the booking. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Changes in Price
We reserve the right to amend the price of deals or the booking of activities, facilities, services and goods we offer at any time.
Changes by You
If you wish to change any part of your booking arrangements after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the Lead Name. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you and will not offer a refund.
If You Cancel
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. No refunds will be given for bookings that are cancelled (this also includes gift vouchers and bookings made with gift vouchers).
If you wish to rearrange a booking you must inform us in writing at least 14 days before the date your activity is booked for. We will endeavour to rearrange your booking wherever possible, but cannot guarantee it will be possible, in which case we reserve the right to cancel your booking without a refund.
If We Cancel or Change
The arrangements for TimeSquared Ltd are put together in good faith in advance and we must therefore reserve the right to make alterations to and correct any errors to the event details before and after your booking has been confirmed. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your booking.
If we have to make a major change or cancel, we will tell you as soon as possible and you can either have a refund of all monies paid or accept an offer of an alternative booking time. You must notify us of your choice within 7 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative booking arrangements. We will not be liable for any additional costs you may incur as a result of any changes.
Our Liability to You
1) We will not be responsible or pay you any compensation for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
the act(s) and/or omission(s) of you or another member of your party; or
the act(s) and/or omission(s) of a third party not connected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
unusual and unforeseeable circumstances beyond our or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised (including, without limitation, the circumstances outlined in the section entitled “Force Majeure” below); or
an event which we or the supplier of services, even with all due care, could not foresee or forestall.
2) For the avoidance of doubt, nothing in this agreement shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation or for any other liability the exclusion or limitation of which is not permitted by English law.
Your Responsibilities and Liability
We want all our customers to have an enjoyable experience in the activity. We ask you to remember, however, that you are responsible for your actions and the effect they may have on others. We may prevent you from continuing your booking, If we, or another person in authority, believe you are unfit to partake in the activity or that your actions could distress, upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property.
If we feel you have damaged our equipment in our premises including but not limited to the escape rooms, reception, board games hub, briefing room, building exterior, walkways, toilets or contents of the aforementioned locations as a result of deliberate, inappropriate or irresponsible actions, we reserve the right to charge the booker to cover the cost and time taken to repair the damage caused, or replace any unrepairable items with new. This includes damage to the board games, or the misplacement of any parts. We reserve the right to require a deposit in advance or to keep a card on file instead for bookings in both the Board Games Hub and Escape Rooms.
Please bear in mind that you are responsible for your own safety and for the condition of the activity and related components, that you are partaking in. We are not responsible for any accidents which occur in the TimeSquared Ltd building due to your inappropriate or irresponsible behaviour, or for any accidents which occur anywhere on properties because of any items or property which you have broken and/or have left in a way in which injury can result.
Intellectual Property Rights and Film, Photography and Press
Booking does not grant you temporary or permanent ownership of any intellectual copyright of the activity you are participating in. This includes but is not limited to names, brands, logos, imagery, set design, storyline, music, video, gameplay, props, characters and concept ideas. Any attempt to expose or give spoilers of our activities, to share, capture, steal, duplicate or otherwise infringe on our ownership of copyright will be met with prosecution.
You are forbidden to photograph or film any part of our activities, facilities, sets, equipment, storylines, players, staff, gameplay or solutions. You may take your own pictures in the designated photo opportunity area. Media Press, Bloggers, Vloggers, Enthusiasts and YouTubers wishing to review our activities may be granted special permissions but must contact us prior to booking to discuss.
You are responsible for your own timekeeping. If you do not arrive on time we reserve the right to cancel your booking or shorten your briefing or time in the activity. All members of your team must attend the safety briefing before your experience can commence.
Except where otherwise specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is affected by reason of circumstances amounting to Force Majeure. In these booking conditions “Force Majeure” means any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and similar events beyond our control may constitute Force Majeure.